To add a question to the form, click the Add New button.
Forms is equipped with several data collection options, such as multiple-choice, fill in the blank, ratings, file uploads, etc.
If you select File Upload, a folder will be created on your SharePoint drive where participants can upload files.
Let’s look at a few of the collection options in greater detail.
Ratings are a great way to gauge satisfaction or dissatisfaction. Providing a simple star rating system or a numeric ranking system is quick for the respondent and easy to analyze by the surveyor.
Features that can be configured include:
- What question is being asked of the viewer
- Rate using stars or numbers
- How many stars/numbers (2 to 10)
- Is the question required or optional
- What do the lowest and highest stars represent
The result when presented appears as follows.
When writing the question, certain topics may automatically provide a set of suggested options by which to place in your choices list.
Clicking an offered item will place it in the list of choices. You can also click the Add Option button to customized choices. An Add “Other” Option button can be selected to provide a “catch-all” at the end of your choices list to accommodate any unpredicted choices.
The responses can be randomized for each respondent or remain in a fixed order.
We can also allow the user to select multiple answers or limit them to only one answer.
Option – Dropdown List
Suppose you have a question that has dozens or even hundreds of possible responses. Listing all the options would require extensive scrolling by the viewer.
When only one item can be selected from an options list, it is more conservative from a screen real estate perspective to provide the viewer with a scrollable dropdown list.
PRO TIP: If you have many options to list, and the list exists in an Excel file, perform the following steps to “import” the options into the response list:
- Select the existing list of options.
- Copy the selected list to memory.
- Switch to Forms.
- Select the Option 1
- Click Paste.
All the copied options are now listed as selectable responses.
To convert the question from a displayed list to a dropdown, click the Options button (lower-right) and select Drop-down.
NOTE: Drop-down is not allowed with multiple response questions.
Allowing the respondents to type a date can be a formatting and regional nightmare. With many different regions and many ways people express dates, aggregating and analyzing the dates can become quite a chore.
By supplying the respondent with a Date Picker tool, we can expedite data entry while at the same time standardizing the format of the stored data.
A text response allows the respondent to type anything they like.
The Text option can be limited to a “short answer” of 4,000 characters. The Long Answer option allows unlimited characters in the answer field.
NOTE: When using the “short answer” option, the entry box does not expand to accommodate the additional text, whereas the Long Answer option will display the entire text entered by expanding the entry box as needed.
You can restrict the response to a number that meets a specific requirement, ex: a number greater than 10.
Likert Scales are used most often in research that employs questionnaires.
When we add the question, we are often offered suggestions on how the rating system should be labeled. We can accept the defaults or create our own labels.
Once labeled, we add the items being ranked.
Net Promoter Score
Net Promoter Scores measures customer experience and predicts business growth.
This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.